Longclasp Maildistributor Provides Email Support Solution for Teamwork19 December 2005
(PRLEAP.COM) Longclasp software has released the Longclasp Maildistributor. It is a Windows/Linux application that serves round emails to each team member from one email account like support@company.com.
There are several distinctive features, which make Longclasp Distributor become support manager's man Friday.
First of all, Longclasp Maildistributor can "read" each incoming email and adjust whether it is new thread or continuing email about a previous question. If a continuing email, Maildistributor will find which supporter process this question before and serve round this message to him/her. This is very important for it keeps the commutation consistently.
Secondary, Maildistributor records all incoming and outgoing emails in the server and kept in context. This accumulates the knowledge database in ownership's company. After the knowledge database build up, it can be used in searching and training new staff.
Longclasp Maildistributor supports POP3 and SMTP. Team members use email clients receiving and sending emails, without changing their original work habit. This makes it easy to use and reduces the training cost of ownership.
Longclasp Maildistributor is easy to install, No web servers needed. No databases required. There is a friendly windows installer helping customer with the installation. Longclasp Maildistributor cost low memories and less CPU time and can run as a windows service.
Longclasp Maildistributor is a new email support tool. It intellectively serves round emails to each member in support team from the "support" email account, and accumulates the knowledge database automatic in background. For more information, please visit http://www.longclasp.com/maildistributor/.
About Longclasp Software:
Longclasp Software is a software company which dedicates with teamwork software. More information can be found at: http://www.longclasp.com.
Source: prleap
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