Rockwell Automation Receives Recognition From Frost & Sullivan for Its Excellence in Customer Service18 December 2005
Frost & Sullivan's recent analysis of the World Medium Voltage Drives Market selected Rockwell Automation (NYSE: ROK) as the recipient of the 2005 Award for leadership in customer service. The Award recognizes the company's commitment toward understanding of customer requirements and providing high quality products and services for its customers around the world.
Symmetric Gate Commutated Thyristor (SGCT) technology, which forms the backbone of Rockwell Automation's PowerFlex medium voltage drives, has simplified the design of the drive and reduced the total component count.
"In addition to better process control, Rockwell Automation's medium voltage drive products have made a huge difference to the energy costs of its customers," says Frost & Sullivan research analyst Arjun Bagri. "With energy prices escalating, most of the end-users are gradually upgrading to medium voltage drives and this has been another critical factor in the continual expansion of the company's customer base."
Rockwell Automation's latest Direct-to-Drive technology has also been gaining prominence across all markets. This latest product has eliminated the need for an isolation transformer, thereby reducing the total ownership cost and the size of the drive.
With its strong focus on developing vast application expertise, Rockwell Automation is set to become a force to reckon with in the world medium voltage drives market. Market share in North America, Europe, Middle East and Africa and Asia-Pacific has made Rockwell the supplier of choice for power generation/utilities, oil and gas market and water and wastewater companies.
"The company has successfully leveraged its commercial approach to tackle the market dynamics of different markets," explains Bagri. "They have demonstrated a clear understanding of customer needs, by offering not only high quality products but also outstanding customer support."
A team of application and support engineers is always ready to address customers' initial design and compatibility issues. From optimizing the total installed cost to installing drives on existing motors in complex configurations, Rockwell Automation has a determined and a strong focus on maintaining exceptional customer relationships.
Through its superior products and excellent customer support service, Rockwell Automation has also established its brand name in high growth markets such as China, India and Australia.
Going forward, its emphasis on customer loyalty, strong product performance and efficient customer support services, will enable Rockwell Automation to remain competitive in the medium voltage drives market.
Each year, Frost & Sullivan presents this Award to a company that has demonstrated excellence in customer service leadership within the industry. The recipient company has shown tremendous responsiveness to customer needs and has continually focused on long and short-term customer profitability goals. In addition, the company consistently strives to tailor its product offerings to suit specific customer businesses.
About Rockwell Automation
Rockwell Automation (NYSE: ROK), is a leading global provider of automation power, control, and information solutions that help manufacturers achieve a competitive advantage in their businesses. Headquartered in Milwaukee, Wis., U.S.A., the company employs about 21,000 people serving customers in more than 80 countries. Rockwell Automation's medium voltage drives business is headquartered in Cambridge, ON, Canada.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com .
Contact:
Stacie Jones
210.247.2450
Stacie.jones@frost.com
Source: prnewswire
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