Tata Consultancy Services and Salesforce.com Create Alliance to Develop and Deploy On-Demand Solutions for the Salesforce.com AppExchange18 January 2006
Salesforce.com (NYSE: CRM), the technology and market leader in on-demand customer relationship management (CRM), and Tata Consultancy Services (TCS), the world-leading IT and Consulting organization, today announced the formation of strategic alliance in which TCS, becomes a global strategic SI partner of salesforce.com, and will develop and deploy on-demand business applications on the salesforce.com AppExchange. The move by one of the world's largest consulting firms signifies the incredible growth and momentum in the enterprise for on-demand solutions worldwide.
(Photo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO )
"The AppExchange represents a momentous opportunity as a platform for on-demand business applications," said N. Chandrasekharan, Global Head of Sales and Operations, TCS. "On-demand solutions have proven they can meet the requirements of global enterprises. And as more and more business applications move towards the "on-demand model", TCS will be well positioned to extend those solutions to our customers. Delivering solutions on-demand via the AppExchange is a natural extension to our strategy of broadening the delivery of TCS applications and solutions to enterprise customers worldwide."
"TCS clearly understands the powerful capabilities presented by AppExchange," said Marc Benioff, Chairman and CEO, salesforce.com. "TCS is one of the world's most far-reaching and forward-thinking IT companies, we are thrilled to have them participating in the salesforce.com on-demand community via the AppExchange."
TCS will launch a series of on-demand call management solutions that will complement and extend the Salesforce Service & Support solution. TCS will also extend and offer other on-demand business applications on the AppExchange to their customers in the future. Concurrently, Salesforce.com's on-demand community of 18,700 customers and 351,000 subscribers will be able to integrate and deploy TCS on-demand solutions alongside any number of other on-demand business applications via the AppExchange into their existing Salesforce implementation.
TCS has announced immediate availability of CONSULT-On-Demand, the first case-based reasoning solution integrated with Salesforce Service & Support, via the AppExchange platform. CONSULT-On-Demand, built on Artificial Intelligence algorithms, provides capabilities to harness and maintain organizational knowledge and expertise. This helps in transitioning the existing experience driven, yet transient, support of organizations to the highest level of consistent support through transient support teams driven by the intelligent knowledge retention and retrieval capabilities of CONSULT-On-Demand. CONSULT-On-Demand for the AppExchange will provide significant added value for existing Salesforce Service & Support customers, by enabling them to resolve repetitive customer support queries rapidly through an AI knowledgebase. It easily integrates with and extends the existing knowledge management capabilities found in Salesforce Service and Support. This will help customers drive faster resolution of their own queries through self-service, thereby reducing overall support costs.
CONSULT-On-Demand for AppExchange is one of more than 150 application listings created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world's first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. Launched today, AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at http://www.salesforce.com/appexchange.
With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add any number of new on-demand applications to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com customer, partner and developer community available with just a click.
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services (TCS) is the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.
TCS achieved this by creating and perfecting a unique method of global deployment and delivery of high quality, high value services and products in IT consulting and business process outsourcing. Known as the "Global Delivery Model," this strategic services delivery concept has reshaped the IT services industry.
More than 95% of TCS customers reward the company's reliability, passion, creativity, and unique ability to handle the broadest range of their IT needs by continually extending and deepening their partnerships with TCS. With more than 50,000 of the world's best trained IT consultants located in 34 countries, TCS is uniquely positioned to deliver its flexible world class services seamlessly to any location.
TCS posted total revenues of $2.24 billion (US) in the fiscal year 2004-2005 making it the first Indian IT company to cross the two billion dollar mark. The company is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, please visit http://www.tcs.com.
About salesforce.com
Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com's on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at http://www.appexchange.com. Customers can also take advantage of Successforce, salesforce.com's world-class training, support, Consulting and best practices offerings.
As of October 31, 2005, salesforce.com manages customer information for approximately 18,700 customers and approximately 351,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com , or call 1-800-NO-SOFTWARE.
NOTE: Salesforce.com is a registered trademark of, and AppExchange and Successforce are trademarks of, salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.
Source: prnewswire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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